Privacy Policy

Last updated: 22/03/2026

At Strand Hair Restoration, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, submit an enquiry, or use our services. We comply with the UK General Data Protection Regulation (GDPR) and all applicable data protection laws.

1. Information We Collect

We collect and process personal data that you voluntarily provide to us via our website enquiry or contact forms. This may include:

  • Personal Identification Information: Name, email address, and phone number.
  • Service Information: Details about your enquiry, including information related to hair loss, scalp conditions, consultation requests, and treatment interests.
  • Website Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and cookies.

 

2. How We Use Your Information

We collect and use your personal data for the following purposes:

  • To respond to your enquiries and arrange consultations.

  • To provide and manage trichology consultations and hair restoration services.

  • To communicate with you regarding appointments, treatment plans, and follow-ups.

  • To improve our website and services based on feedback and usage data.

  • To comply with legal obligations and ensure the security of our website.

  • To send marketing communications where you have given consent.

     

3. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

  • Performance of a Contract: To deliver consultation and treatment services you have requested.

  • Consent: For responding to enquiries and sending marketing communications.

  • Legal Obligation: To comply with applicable healthcare and data protection regulations.

  • Legitimate Interest: For improving our services and ensuring the security of our website.

4. Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in delivering services, such as IT providers, appointment booking systems, or professional advisers. These parties are required to keep your information confidential and only use it for the purposes required to deliver our services.

We may also disclose personal data where required by law or to protect the rights, property, or safety of Strand Hair Restoration, our clients, or others.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including clinical, legal, and regulatory requirements. We regularly review our data retention practices to ensure compliance.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your personal data where it is no longer necessary.

  • Right to Restrict Processing: Request limitation of how your data is used.

  • Right to Data Portability: Request transfer of your data to another provider.

  • Right to Object: Object to processing for certain purposes, including marketing.

  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised personnel only.

8. Cookies

Our website may use cookies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Strand Hair Restoration
Email: appointments@strandhairrestoration.co.uk
Phone: 07943 129648
Address: 130 Harley St, London W1G 7JU